Policies

Payment Policy
Privacy Policy
Guarantee Policy
Shipping Policy
Returns Policy
Terms And Conditions
Returns
CUSTOMS, DUTIES & TAXES
Canceling
Repairs
Lifetime Loyalty Discount

 

 

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WHAT INFORMATION DO WE COLLECT? We collect information from you when you register on our website, place an order or subscribe to our newsletter. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. Your information is held by us and processed on computers located in the Turkey. However, personal information collected on this site may be stored and processed in another country. When ordering or registering on our website, as appropriate, you may be asked to enter your name, e-mail address, shipping and billing address(es), phone number(s) and/or credit card information. You may, however, choose to visit our site anonymously. —- YOUR ACCESS TO AND CONTROL OVER INFORMATION You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us using the contact information provided below: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. —- WHAT DO WE USE YOUR INFORMATION FOR? The information we collect from you may be used in any of the following ways: To personalize your experience Your information helps us to better respond to your individual needs. To improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you. To improve customer service Such information helps us to more effectively respond to your customer service requests and support needs. To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested or in connection with the sale of Bosphorus Innovations or substantially all of its assets. To administer a contest, promotion, survey or other site feature From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. To send periodic e-newsletter The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. —- LUCKY ORANGE WEB ANALYTICS SERVICE This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service here. Please note, however, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat. —- HOW DO WE PROTECT YOUR INFORMATION? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then stored in the “Vault” on Braintree (a PayPal company) servers. The Vault securely stores customer information, including payment methods. When a payment method is stored in the Vault, the information is encrypted by the Braintree gateway. While we make every effort to ensure that your information is secure, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do this at your own risk. —- DO WE USE COOKIES? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service. —- DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? Other than as expressly provided for herein, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also include your information in connection with the sale of Bosphorus Innovations or substantially all of its assets, and we may release your information when we believe release is appropriate to comply with the law, cooperate with government officials in any investigation relating to any content (including personal or private electronic communications transmitted to Bosphorus Innovations) or purported unlawful activities of any user, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. —- CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. —- ONLINE PRIVACY POLICY ONLY This online privacy policy applies only to information collected through our website and not to information collected offline. —- THIRD PARTY SERVICES We never post anything to your accounts with Facebook, Twitter, or any other third party sites without your permission. —- TERMS AND CONDITIONS Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our products and website. —- YOUR CONSENT By using our site, you consent to our website privacy policy. —- UPDATES Our Privacy Policy may change from time to time and all updates will be posted on this page. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you feel that we are not abiding by this privacy policy, you should contact us immediately using the contact information provided below. —- CONTACTING US If there are any questions regarding this privacy policy you may contact us at info@bosphorusinnovations.com or using the information below. Bosphorus Innovations Prodimar İç ve Dış Tic. Elektronik San. Ltd. Şti. Maltepe Street Alba Site No:117 Bayrampaşa İstanbul Turkey Phone: +90 212 544 3141 (Pbx:17)             +01 952 232 0677 GSM:   +90 535 942 8747 (WhatsApp)  

LIMITED WARRANTY All Bosphorus Innovations products carry a one-year limited warranty against defects in materials and workmanship. This limited warranty does not apply to cosmetic blemishes which do not limit functionality, misuse, modifications or ordinary wear and tear. The cost to return items with issues covered by the warranty is paid by Bosphorus Innovations. All warranty claims are determined in Bosphorus Innovations’s sole judgment. Items with electronic modules that have been open or tampered with, items purchased used, and damage to third party equipment are excluded from warranty coverage.

Orders with items in stock are shipped within one business day, but delays may occur, especially for out of stock items. If there are items in your order that are out of stock, your order may be delayed until all of the products in your order are in stock. In that case, you can request that we split your order into several shipments for the cost of the additional shipping fees. Please note that due to carrier restrictions, we may not able to ship to PO Boxes. Once your order ships out you will receive an automated message with a FedEx tracking number. After the package is scanned by FedEx, you will be able to click on the link to receive the most up-to-date information on your shipment. We only ship to the shipping address indicated on your order. If your package has shipped and has either shipped to a wrong address or you would like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed. Because of the nature of the Bosphorus Innovations merchandise shipping, we do require a signature on all orders $1,000 and over at the time of delivery unless requested otherwise. Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department. IMPORTANT – Orders received after 3:00 p.m. Eastern Standard Time (EST) each day will ship the next business day. US Customers: Standard Shipping varies based on location per order in the US with Free Shipping on orders $50 and up (excluding Alaska, Hawaii, and Puerto Rico). Standard Shipping to locations within the State of Florida is free on all orders.  International Customers: All international shipments are priced at highly discounted shipping rates for your convenience with Free Shipping provided for all orders $50 and up.  Depending on your shipping location you may choose from the following shipping methods: FedEx Worldwide International Priority (2-5 Business Days) USPS Priority Mail International (3-10 Business Days) Please note that FedEx Worldwide Express may not be available for all destinations.

  • RETURNS If you are not completely satisfied with your purchase from bosphorusinnovations.com, you can return your item(s) for a full refund within 30 days of confirmed delivery. Special sales and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item. IMPORTANT – If you would like to return your item(s), please contact us by either submitting a phone call request or sending a message on the Support (https://bosphorusinnovations.com/contact/) webpage. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your Bosphorus Innovations item(s) back for a refund. Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your Bosphorus Innovations item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s). Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we do not want the delivery guys to be confused! If you are returning your item(s) with the return shipping label provided by Bosphorus Innovations, you may drop off your return at any authorized FedEx shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit fedex.com. We strongly advise that if you are returning your Bosphorus Innovations item(s) with a carrier of your choice that you use a traceable shipping method. Please note that Bosphorus Innovations cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes. Depending on your location in relation to our facilities, it may take up to 10 business days for your return to reach the Bosphorus Innovations Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days (business days exclude Saturday and Sundays). Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account. Shipping fees are non-refundable.

By accessing this website, you are agreeing to be bound by these Terms and Conditions , all applicable laws and regulations, and that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms do not access the website. The materials contained on this website are protected by applicable copyright and trademark laws. —- DISCLAIMER The information on Bosphorus Innovations®’s website is provided “as is”. Bosphorus Innovations® makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Bosphorus Innovations® does not warrant or make any representations concerning the accuracy, likely results, or reliability of its website, the materials on its website, or any sites linked to or by its website. —- NO UNLAWFUL OR PROHIBITED USE/INTELLECTUAL PROPERTY You are granted a non-exclusive, non-transferable, revocable license to access and use Bosphorus Innovations®’s website strictly in accordance with these terms of use. As a condition of your use of the site, you warrant to Bosphorus Innovations® that you will not use the site for any purpose that is unlawful, malicious or prohibited by these terms. You may not use the site in any manner which could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of the site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the site. Bosphorus Innovations® content is not for resale. Your use of the site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Bosphorus Innovations® and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Bosphorus Innovations® or our licensors except as expressly authorized by these terms. —- PRODUCT SPECIFICATIONS The specifications provided in our literature or with our quotations are intended to be accurate. However, in a continuing effort to offer the best product possible, we reserve the right to change, without prior notice, specifications or materials that in our opinion will not alter the function of the product. Specification details found at Bosphorus Innovations website are the most recent versions and supercede all other printed or electronic versions. —- LIMITATIONS In no event shall Bosphorus Innovations® or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Bosphorus Innovations®’s website, even if Bosphorus Innovations® or a Bosphorus Innovations® authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. Revisions and the materials appearing on Bosphorus Innovations®’s website could include technical, typographical, or photographic errors. Bosphorus Innovations® does not, however, make any commitment to update the materials on its website. —- LINKS Bosphorus Innovations® has not reviewed the sites linked to its website and is not responsible for the contents of any linked website. The inclusion of any link does not imply endorsement by Bosphorus Innovations® of the site. Use of any linked website is at the user’s own risk. —- SECURITY Bosphorus Innovations® takes the security of the site very seriously and will strive to utilize reasonable methods to maintain the integrity of the Site. However, Bosphorus Innovations®, cannot guarantee that unauthorized access to the site will not occur. In the event of the discovery of unauthorized access, Bosphorus Innovations® will notify affected users of the extent of the unauthorized access to allow them to take appropriate steps to safeguard any information exposed during the unauthorized access. —- THIRD PARTY SERVICES We never post anything to your accounts with Facebook, Twitter, or any other third party sites without your permission. Except for the purposes of providing products or services requested by you, we will not give your name or personal information to third parties. —- TERMS OF USE MODIFICATIONS Bosphorus Innovations® may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use. —- GOVERNING LAW All claims relating to Bosphorus Innovations®, its website, its products or policies shall be governed by the laws of the Turkish Repablic without regard to its conflict of law provisions.  

If you are not completely satisfied with your purchase from bosphorusinnovations.com, you can return your item(s) for a full refund within 30 days of confirmed delivery. Special sales and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item. IMPORTANT – If you would like to return your item(s), please contact us by either submitting a phone call request or sending a message on the Support (https://bosphorusinnovations.com/contact/) webpage. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your Bosphorus Innovations item(s) back for a refund. Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your Bosphorus Innovations item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s). Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we do not want the delivery guys to be confused! If you are returning your item(s) with the return shipping label provided by Bosphorus Innovations, you may drop off your return at any authorized FedEx shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit fedex.com. We strongly advise that if you are returning your Bosphorus Innovations item(s) with a carrier of your choice that you use a traceable shipping method. Please note that Bosphorus Innovations cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes. Depending on your location in relation to our facilities, it may take up to 10 business days for your return to reach the Bosphorus Innovations Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days (business days exclude Saturday and Sundays). Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account. Shipping fees are non-refundable.

Orders shipped outside of the Turkey may be subject to import taxes, customs duties, and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are collected once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.

If your order is not yet shipped, you may contact us via Support (https://bosphorusinnovations.com/contact/)) and ask to cancel your order. Your payment will be refunded in full.

Please contact us to help diagnose any repairs that you may need – we are here for you! We can then determine whether the repairs will be covered under our Limited Warranty or Protection Plan. If your repair is not covered by either of those options, then we can quote the estimated charge to repair. Either way, we will make sure that you have functioning Bosphorus Innovations gear! HINT – Most Bosphorus Innovations product-related technical issues may be troubleshot and resolved on spot by some quick fixes you may make. We highly recommend viewing the user manual video of the product you would like to troubleshoot at https://bosphorusinnovations.com before contacting Bosphorus Innovations for returns or repairs. In most cases, we are also able to provide the spare part(s) to help you resolve the issue on your own without sending the item(s) in for repairs. If the identified issue is covered under our Limited Warranty or Protection Plan and it is determined that spare part(s) will fix it, we will happily send you the part(s) at no additional cost. If the issue is not covered by either of those options, then we can quote the estimated charge for the spare part(s) and shipping. If you decide to ship your item(s) to us for repairs, please contact us to receive a Return Merchandise Authorization (RMA) code which we will ask for you to clearly mark outside of the box as you ship your Bosphorus Innovations item(s) back for repairs. —- Bosphorus Innovations PROTECTION PLAN The Bosphorus Innovations Protection Plan covers damages to our products above and beyond our limited warranty and provides an unconditional 30-day money-back guarantee. Any accident (except intentional damage) that causes a total malfunction is covered for the life of the product. In that event, Bosphorus Innovations will repair or replace the defective part or product, in its sole discretion. Replacement will only be with a comparable new or refurbished product. The Bosphorus Innovations Protection Plan is void in the event that you open the electronic module boxes. If a product is no longer available, we will do our best to offer you a comparable product or store credit. Specifically excluded from the Protection Plan are cosmetic damage, wear and tear that does not impact functionality, third party products, products rented to third parties on a regular basis, lost or stolen units and lost parts. Any shipping or customs fees necessary to take advantage of the Protection Plan, are paid by the customer. The Protection Plan may be prospectively updated at any time. It cannot be transferred to a different product or to a subsequent owner. The value of any benefits received will not exceed the price paid for the original product. Each product can only be replaced for once. 

The Lifetime Loyalty Discount was a special promotion offered in 2020 based on overall purchase history with Bosphorus Innovations. The Lifetime Loyalty Discount earned in 2020 is a fixed rate and will be automatically applied at checkout when logged into an eligible Bosphorus Innovations account.  Select accessories, taxes, shipping fees, and gift card purchases are excluded from the Lifetime Loyalty Discount. Not valid in conjunction with limited time offers, final stock or other special sales unless otherwise stated.  If a customer’s Lifetime Loyalty Discount is greater than the current sale, the Lifetime Loyalty Discount will supersede the sale price at checkout, ensuring that the greatest possible discount is applied.

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